Privacy Policy

About Mealgent

Your privacy matters to us. Mealgent is a food journal and nutrition app operated by an individual developer. This policy explains what information we handle, how we use it, and the choices available to you. You can contact the operator using the details below.

Information you provide

• Account details, such as your email address and sign-in information.
• Food records, including meal descriptions, dates, photos, and nutrition estimates.
• Nutrition details, such as your height, weight, measurement dates, preferences, and goals.
• AI conversations, including your messages, attachments, replies, and saved conversation summaries.
• Preferences, such as your language and time zone.

Subscription and technical information

We process subscription status, purchase identifiers, and feature usage to manage your plan and AI allowance. Purchases through the App Store are handled by Apple. We do not collect your payment card details.

We also process technical information, such as request identifiers, response status, timing, and error details, to keep the app working and investigate problems. Our service providers may process connection and device information needed to deliver their services.

Why we use your information

• Create and protect your account.
• Save and display your food journal and nutrition progress.
• Estimate nutrition and provide personalized AI assistance.
• Continue conversations using relevant history and saved summaries.
• Manage subscriptions and AI usage allowances.
• Maintain the service and investigate errors or misuse.

Feedback

When you send feedback, we email your description, selected screenshots, optional contact email, app version and build, operating system, language, and running app update identifier. We use this information to investigate issues and follow up. Feedback does not automatically include your chats, food records, or health profile.

Resend delivers this information to the operator’s support mailbox. Feedback is not saved in application tables or image storage. Emails retained by the provider or in the support mailbox are not automatically deleted when you delete your account. Contact us to request removal; necessary retention may apply when investigating an unresolved issue.

Sharing with service providers

We use third-party services for sign-in, data and photo storage, cloud hosting, app updates, payment processing, and AI assistance. These providers receive the information needed for their role. Their handling of information is governed by the applicable service agreements, privacy terms, and service settings.

When you use AI features, AI service providers may receive your messages, selected photos, relevant conversation history or summaries, language, time zone, and nutrition preferences. Relevant food records, height, weight, or goals may also be included to answer your request. Creating conversation summaries can involve the same processing.

AI providers’ retention and training practices depend on their terms and service settings. We do not guarantee that every provider deletes information immediately or excludes it from training. Reading this policy does not itself give permission to share your information with AI services.

Camera, photos, and your device

We request camera or photo-library permission when you choose those features. Selected photos are used for your records or AI requests. With permission, photos taken in the app can also be saved to your device’s photo library. You can manage these permissions in device settings.

Your device stores sign-in information and some records and preferences to support the app. Signing out clears the account data cached for loading and displaying the app. Photos saved to your device’s photo library remain until you remove them there.

International processing and security

Your information may be stored or processed outside your country of residence, where privacy laws may differ. This can happen when we use hosting, storage, sign-in, update, or AI service providers.

We use secure connections, account access controls, private photo storage, and protection of sign-in credentials in application logs. These measures help protect your information, but no service can guarantee complete security.

How long we keep your information

We retain account information, food records, nutrition details, and conversations while your account is active to provide your account features. Some settings changes retain earlier versions. Logs, backups, and transaction records may be retained separately for service operation, security, recovery, billing, or applicable legal requirements. Their retention depends on the type of record and our service providers’ retention policies, and deleting your account may not immediately remove these records from their systems.

Deleted meals can be restored briefly before background cleanup permanently removes them. Photos remain while another meal or conversation uses them. Unused uploads are also eligible for background cleanup. Deleting a meal does not delete its conversation or copies in your device’s photo library, backups, or a service provider’s systems.

Your choices and rights

You can edit your records and nutrition details in the app and manage camera and photo permissions in device settings. Depending on the law that applies to you, you may have rights to access, correct, delete, or receive a copy of your information, restrict or object to processing, or withdraw consent.

To delete your account, open Settings → Data management → Delete account and follow the confirmation steps. Once accepted, the request signs you out and prevents further use of the account. Your food records, photos, nutrition details, preferences, AI conversations, and credit data are permanently removed in the background. Service problems may delay cleanup. Linked Apple sign-in authorization is also revoked, and you may need to authorize that linked account again before deletion.

Deleting your account does not cancel an App Store subscription. Manage or cancel subscriptions in your device’s subscription settings.

For other privacy requests, contact the operator using the details below. The app does not currently include a data-export screen. Some requests may be subject to legal exceptions.

Children’s privacy

Mealgent is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe a child under 13 has provided personal information, please contact us using the details below. If we learn that we have collected such information, we will take steps to delete it.

Changes to this policy

We may update this policy as our services or data practices change. The date and version identify the current document. Where required, we will provide additional notice or request permission for changes.

Operator and contact details

Operator: YAOWEI YANG

Contact email: support@mealgent.com